Around The World In 80 Waves

I’m hoping to get my first Mexican surf in tomorrow so a bit of planning is in order. I also try to update the blog too, but no real surprises when my best laid plans are hampered because the mobile phone’s internet doesn’t work as promised now that I have gone south of the border! I waste half an hour trying to sort it phoning the USA helpdesk, being far too politely told by everybody that they are going to sort it, even though nobody does and I am cut off once and put through to the wrong department twice. They can’t even hear me telling me them my phone number and I find I am practically shouting down the phone in my hotel room. My sister describes this as ‘doing a Robert’ and I don’t want to be that me on this trip, so eventually I just hang up and give it up as a bad loss. I can look forward to being metaphorically shafted by a Mexican telephone company next.

Mobile phone companies worldwide please take note. You are a service industry, and should try providing one that people actually want. Stop being such money grabbing b@stards, spend some money training your staff so that everybody you actually allow to answer your incoming calls can really help anybody with everything relating to their account, be it a technical or customer service issue. Go on treat yourself and your customers to some spare capacity in your call centres too.

If my tailor provided me with an equivalent level of service that was just good enough, I would be walking around in an overpriced thong that fell apart as soon as I went abroad and nobody wants that!

Rant over.